RETURNS & FAQS
RETURNS & FAQS
Returns, Exchanges & Refunds
-I don’t like my item, can I return it?
ALL EARRINGS AND SALE ITEMS ARE FINAL SALE. NO REFUNDS, EXCHANGES OR STORE CREDITS ON THESE TYPES OF ITEMS.
We understand how important it is to love what you buy! If, for any reason, you are not satisfied with your purchase, we will be more than happy to take it back for an exchange or store credit.
No refunds except in the instance of a damaged/defective item:
Please note, all items may be returned or exchanged. We just ask that you meet the following requirements:
-The jewelry must be unworn.
-The original tag needs to be attached.
Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.
-All shipping charges are non-refundable (unless the order was damaged, then you will be refunded for the shipping cost).
-Misi Jewel & Co. inspects all merchandise for defects, damage, and discoloration prior to shipment so it is the customer’s responsibility to contact us immediately about any imperfections.
-I need to cancel my order.
If you would like to cancel your order, please email us as soon as possible. This does not guarantee a cancellation, but if the order has not shipped, we will gladly cancel and refund your payment.
-Where can I track my item(s)
You will receive an email containing the tracking code. Please email firstname.lastname@example.org if you do not receive this email.
-Why have I not received my item(s)?
Shipping may take anywhere between 14-50 working days or even longer, depending on your location and the opening hours of your local post office.
**The Item Guarantee Period lasts 60 business days and the buyer is eligible for a reshipment of order made should they have yet to receive anything by then.**
-Who delivers my item(s)?
Your items are delivered by our worldwide fulfillment centers and will usually reach you via your local postal service in your location.
We currently ship from our warehouses in Asia, Canada, and Europe hence why sometimes our items take a little longer to reach you!
-I messed up my delivery address, what do I do?
Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.
-What about my billing address?
Billing addresses are currently non-editable to prevent and minimize fraud from happening. Please note that all details entered and submitted to us are final.
-Change of address after receiving confirmation of shipping
Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.